Returns

Returns & Exchanges

We want you to be completely satisfied with your Warrior Alpaca Socks purchase. If an item does not work for you, eligible U.S. purchases may be returned within 30 days of delivery.

To begin a return, please submit a request through our online return portal:

Start a Return

For assistance, please Contact Us.

Return Eligibility

To qualify for a refund, returned items must meet all of the following requirements:

• Returned within 30 days of delivery.

• New, unworn, unwashed, unused, and unaltered.

• In original condition, including the original plastic packaging and all hangtags attached.

• Neatly folded and packed securely to prevent damage during transit.

• Submitted through our online return portal before being shipped back.

For hygiene reasons, socks may be tried on but must not be worn. Items that are worn, washed, damaged, rolled up, missing tags, removed from their original packaging, or otherwise unsellable are not eligible for a refund. Such items may be returned to the customer at the customer’s expense.

We use UPS and USPS delivery records to determine the delivery date and return-window eligibility.

Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

• Final Sale items, including any item marked “Final Sale” or “Non-Returnable” on the product page, whether or not the price ends in .98.

• Clearance and sale items.

• Gift cards, which cannot be returned or redeemed for cash.

• Gift boxes and gift-wrapping services once received by the recipient.

• Route shipping insurance, if selected at checkout.

• Items purchased from a retail store or another seller carrying Inca Brands, Inc. merchandise or any Inca Brands, Inc. label. These purchases must be returned directly to the store where they were purchased.

• International orders. At this time, we are unable to accept returns from outside the United States.

Holiday Returns

We offer an extended return period for holiday gifting.

Items purchased between November 15 and December 15 may be returned through January 15 of the following year, provided they meet all other return-policy requirements.

All purchases made outside this holiday period remain subject to our standard 30-day return policy.

How to Return an Item

1. Submit your return request at Start a Return.

2. Please create an account during checkout whenever possible. Having an account makes it easier to submit and manage return requests.

3. Include your order number, the item(s) you would like to return, and the reason for the return. Requests missing this information may be declined.

4. Once your request is reviewed, we will email you a Return Merchandise Authorization (RMA) number and the correct return address within the next business day.

5. Clearly write the RMA number on the outside of your package. Packages sent without an RMA may be refused, delayed, or returned.

6. Pack the item neatly in its original product packaging, with all hangtags attached, and protect it from damage during transit.

7. Ship the return within 10 days of receiving your RMA number.

Please do not send your item to the address shown on your original shipment unless instructed to do so. Your RMA email will include the correct return address.

Return Shipping

You may choose either of the following return-shipping options:

• Prepaid return label: After submitting your return request, contact our customer service team to request a prepaid label. The cost of the label will be deducted from your refund.

• Your own carrier: You may ship the item using a carrier of your choice. You are responsible for return shipping costs and should keep your tracking number for your records.

Return shipping costs are refunded only when a return is the result of our error, such as an incorrect, defective, or damaged item.

If you received a defective or damaged product, please Contact Us within 7 days of delivery so our customer service team can assist you. Claims reported after this period cannot be accepted.

Refunds and Fees

Refunds and replacements are processed only after the returned item has been physically received and inspected at our warehouse.

• Approved refunds are issued to the original form of payment.

• Gift recipients and gift returns receive store credit.

• Refunds may reflect any discounts applied at the time of purchase.

• Shipping charges are non-refundable unless the return is due to our error.

• Optional services, including Route shipping insurance, gift boxes, and gift wrapping, are non-refundable.

• Orders that originally qualified for free shipping may be subject to a restocking fee of 10% of the order value or $20, whichever is less. This fee will be deducted from the refund or store credit.

• Refunds are not available after the applicable 30-day return period, or after January 15 for eligible holiday purchases.

Once your return has been received and approved, we will send you an email confirming completion of the refund. Although we issue credits promptly, please allow 3–5 business days for the credit to appear on your account, depending on your bank or payment provider.

Exchanges

We do not process traditional item-for-item exchanges. To get the item you want as quickly as possible, please:

1. Submit a return request for the item you are sending back at Start a Return.

2. Place a new order for the preferred item, size, or color.

Our website reflects current inventory, so placing a new order helps ensure the item you want is available without waiting for your return to arrive and be processed.

If your new purchase is related to an exchange, please note this in the comments section of your return request or in the order comments on your new order.