Shipping, Returns & Information
Free USA Shipping on orders >$44.99
Free shipping is for ALL PRODUCTS that are to be shipped within the continental 48 states only. Additional charges and extended delivery times apply to all orders shipped to countries other than the USA, or to Alaska and Hawaii.
We are happy to provide Free Shipping where applicable to one address. Subsequent address will be charged $7.95 per address for shipments over and above one address even if no cost is shown on your order confirmation. We will amend your order with the shipping fees and contact you for payment. We do not keep credit card numbers on file and no charge will be assessed without consent. Shipping and tracking numbers will be provided following payment for additional delivery addresses.
Order Shipment Protection with ROUTE
Warrior Alpaca Socks is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
What is Route?
Route is a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? File here
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here
Need more info? Please see a complete explanation of ROUTE services online at ROUTE.
WARRIOR ALPACA SOCKS products' are packaged and shipped from California. We make every effort to ensure your order is packaged securely and shipped promptly.
Our packages are sent Monday - Friday via USPS and or UPS. Orders typically ship the same day if received by 1 pm Pacific Time, but may ship in as many as 2-3 days. Standard delivery is made via USPS and normally takes 5-7 business days.
We will ship In Stock merchandise within 2 to 3 days from the date of order. Sales will be billed at the time of order. Sale items are non returnable and are final sale. (These are clearly show a SALE price. This does not pertain to online promotions or purchases made with a discount code.)
All items shipped to a CA address are subject to a 8.975% sales tax.
All shipping address must be to a physical address. We cannot ship via UPS to a PO Box. For orders showing a PO BOX “ship to” address your order will ship via USPS and may incur delays.
Please consider adding ROUTE to your order. This service gives you complete transparency as to where your order is and when it will arrive. Missing packages can be claimed by you through ROUTE. Warrior Alpaca Socks makes every attempt to get your items to you without issue however once it leaves our warehouse we can not be responsible for problems that may occur. By purchasing Route Assurance you are protected. Warrior Alpaca Socks will provide any information you may need to assist with a claim, however we do not file claims for missing packages. By not purchasing ROUTE you are self insuring your delivery.
Please do not refuse packages for any reason, as your account may incur additional charges. Should you have changed your mind between the time of order and the time you shipment arrives, please follow our RETURN POLICY steps.
Shipping costs are non-refundable for undelivered, unclaimed or returned packages, unless the error is our fault. We are not responsible for damages incurred during shipping or for packages delivered to an incorrect address.
This shipping policy pertains to customers located in the United States and Canada only.
Generally, you will have the option to upgrade your shipping method for faster delivery (such as Second Day) at your expense. If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 a.m. PST or your order may not be processed until the following business day.
Expedited Orders must be made before 12:00 a.m. PST on non-holiday business days to guarantee that your order is processed same day. Business days are Monday-Friday, excluding federal holidays within the 48 Contiguous United States.
Orders shipped to countries other than the USA will be shipped United States Postal Service Priority (USPS), regardless of the method chosen. Fees charged may be greater than the amount shown on the label as they include the additional shipping fees for handling and paperwork. Longer shipping times may apply. Tracking my not be available once package is outside the US border.
Any and all customs charges are the responsibility of the buyer and USPS shall charge any charges of duty, customs, brokerage or other fees associated with an international order separately. Refusal of package will result in complete loss of purchase price, as items are not returned to us from countries outside the US.
For consumer protection, all orders are subject for review, including credit card authorization and address verification. As a result, on occasion there may be a slight delay in order processing; your patience is greatly appreciated.
Express Shipping from Dec 15th –through Dec 24th -USPS, Fed Ex or UPS does not guarantee Express Delivery for this timeframe. Any delivery failure will not be the responsibility of Warrior Alpaca Socks or its parent Inca Brands, as we make every effort to ship timely for holidays.
While Warrior Alpaca Socks works to assure timely shipment of your order, various factors can impact the carrier's ability to deliver within the expected time frame, including: your location, weather, the carrier, holidays, and other unforeseen events that may delay shipping time. Once your package is out of our warehouse we can not be responsible for carrier delays, incorrect deliveries or lost packages. We will be happy to help should any issues occur outside of our control in whatever capacity we can with the carrier.
Refunds for shipping, due to missed delivery dates or weather will not be issued.
The price of some products is subject to change, depending on the size of the item selected. Larger sized products may have an increased cost. The cost for these items is always displayed on the product page when the item options are chosen.
Shipping and Tax Cost
Final shipping and tax costs may vary based on purchaser's location and/or shipping method and delivery address. During checkout, you can estimate your shipping and tax costs prior to checkout. Just view your cart and enter your shipping zip code for a complete estimate.
Returns & Exchanges
Easy Return Policies:
Our 100% Satisfaction Guarantee If you are unsatisfied with your Warrior Alpaca Sock purchase for any reason you can return it for a refund within the appropriate time frame (30 Days).
We offer easy returns through our online website, via creating an account at checkout. Please be sure to create your account for ease of use. Please find detailed information below on how to proceed to make a Return Request.
Restocking charges may apply to orders returned that were shipped via free shipping. Restocking is subject to a 15% or $25.00, (whatever is less) restocking fee if returned.
Final sale items found on our SALE page are not returnable or exchangeable as they are offered at a discount for final sale only.
US Customers may return new, unworn, unwashed, and otherwise unaltered alpaca wool socks with original tags still attached within 30 days of delivery for a refund of the purchase price. We reserve the right to deny returns that do not meet our return policy requirements, or situations that are reasonably determined to be fraudulent.
(International orders cannot be returned at this time.)
Refunds and replacements will not be processed until we have physically received the returned product.
In the event that you have received a defective or otherwise damaged product please notify our customer service team who will gladly assist you.
Shipping return costs will be refunded only if the return is a result of merchant error.
We do offer an extended holiday return period. Items purchased between Thanksgiving and December 15th, will have an extended return until January 15th of the following year, to accommodate holiday gift giving. All other dates are subject to our standard 30-day policy.
Products returned must be received within 30 days of delivery (or by January 15th of following year for holiday returns) and we utilize delivery receipts as date of delivery.
Refunds will be issued based on original method of payment. Credits will be made to the originating form of payment only. Failure to submit a return request online will result in the item(s) being rejected resulting in a store credit only.
Gift cards cannot be returned or redeemed for cash, and will be provided with a store credit.
We cannot accept any returns for purchases made at stores selling Inca Brands, Inc., merchandise, or any label owned by Inca Brands, Inc. The product must be returned to the store it was purchased from.
Pre-paid return shipping labels are provided at customer’s request. After submitting your Return Request, contact our customer service team and request a pre-paid return shipping label. The return shipping fee will be deducted from your refund to use this label (if you use your own return carrier, you are responsible for the return shipping costs).
Requesting a Return - Account Holder:
- Sign in to your account using your email and password.
- Click "Completed Orders" page
- Click "Return Items" link for the order you'd like to return items from
- Complete & submit the New Return Request from
You will receive an automated email confirmation of your Return Request. We will send you a detailed return message with your RMA number as well as an address to use for return. Please note the return address is not the same as that used on your package.
Once your items are received, and reviewed, you will receive an email notifying you of the completed transaction.
Request a Return - Guest Checkout:
- Access the account by clicking here
- Enter the email address used to order (all orders are tied to the email address provided at the time of order regardless of whether or not an account was created)
- Select Forgot your password? (An email will be sent to the email address used to create a password, and thus gain access to the order history. No credit or credit card information can be accessed via this method.
Please follow steps provided for “REQUESTING A RETURN” above.
If you're unable to access your account with the above steps, contact us by E-Mail.
Please include your order number, the item(s) you wish to return & the reason for your return in your email. We apologize, but return requests without this necessary information will be declined.
Here are some simple steps to a successful return:
- Items should be returned, unworn/unused in their original product packaging, with all HANGTAGS ATTACHED as sent. While this product may not fit your needs, please be conscience of others, who may wish to purchase this item and send it back neatly.
- Please return your item(s) in a sound manner. Please use proper protection to ensure your product is not damaged in transit.
- Please send your item(s) to us at the address provided, with the RMA number that you will be sent clearly visible on the front of the package. Items without out the RMA number may not be received, or may be returned.
- Please allow up to 7 days transit time for your item(s) to be received at our warehouse.
- Products returned must be received within 30 days of delivery. We utilize UPS/USPS delivery receipts as date of delivery.
We will send you a detailed return message (within the next business day) after receiving your return request with your RMA number as well as an address to use for return. Please note the return address is not the same as that used on your package.
Once your items are received, and reviewed, you will receive an email notifying you of the completed transaction. Please allow 3-5 business days for any credit to be posted to your account. Although we credit right away, some institutions do not immediately credit card holders accounts. This 3-5 day timeframe is reflective of their procedures.
- Shipping return costs will be refunded only if the return is a result of merchant error.
- Restocking charges - any order returned that was sent via Free Shipping is subject to a 15% or $25.00, (whatever is less) restocking fee, if returned. This amount will be deducted from your credit or store credit.
- We are happy to provide you with a free exchange if you would like an item different than ordered. (One time per order.)
- No returns or exchanges of final sale items will be offered.
- Gift boxes/wrapping are not eligible for credit once received by the recipient.
- Refunds will not be given after 30 days.
- Refunds will not be issued for items returned damaged by the recipient, returned unsalable, rolled up instead of neatly folded, out of their plastic bags or with hang tags removed, for any reason.
- Extended holiday return period - Items purchased between Thanksgiving and December 15th will have an extended return until January 15th of the following year, to accommodate holiday gift giving. All other order dates are subject to our standard 30-day policy.
- Credits will be made to the originating form of payment only. Refunds may reflect discounts used at time of purchase. Sale items are non-returnable.
- Gift recipients will be provided with a store credit.
If you wish to exchange an item, we suggest you complete your return request, and place a new order for the item desired. Our website shows up to the minute stock items and this will ensure that you are able to select and receive the available item without delay.
Please feel free to mention that your item is an exchange in the comments section of either the Return Request, or the Order Comments section of your new order.
Please double check both billing and ship to addresses prior to check out. We ship to the address exactly as provided which will show on your order confirmation. We are happy to make changes to your shipping or billing address PRIOR to shipping. Once items have shipped a $15.00 change of address fee will apply. This fee covers the cost passed onto us by our shipping providers. Changes will be made following payment for change of address.
Gift Boxing/Wrapping and Cards
Please note that Gift Boxing /Gift Wrapping is available on selected items for a fee per item. Please contact us directly if you would like your items boxed or wrapped together. Boxing/Wrapping charges are added to the price of the product, but are not eligible for refund should your order be returned.
A gift card is also available. Please be as specific as possible to insure we represent your wishes clearly. Please specify any requirements, such as Birthday, New Baby, or Holiday in the comments or card section.
Credit Cards Accepted
Please note that we accept American Express, Discover, MasterCard, Visa & PayPal.
Order Cancellation Policies
Orders can be canceled within 24 hours or prior to shipment of your order.
If you would like to cancel an order, please contact us: E-Mail
We are so confident in our products that if for any reason, you don't like an item, you may return it for a full refund, shipping surcharges may apply. All terms of our "Return Policies" apply.
Design Rights / Photographs
Inca Fashions is the design branch of Inca Brands, Inc., and the parent company of Warrior Alpaca Socks. All designs, text, photographs and imagery are proprietary of Inca Brands, Inc., and subject to intellectual property rights. Infringement on these rights will not be tolerated.
We do our darnedest to present colors showcased in our photographs as true as possible, however each monitor has its own color settings. We strive to name our colors so that they can be easily identified.
Store Privacy Policies
This is a safe store. No e-mail addresses or customer information is provided to any persons not affiliated with this site, other companies, or enterprises, for any reason. No account information is every shared, sold, or used outside of Warrior Alpaca Socks, nor with sister sites. Our parent company is Inca Brands, Inc.
Email Promotions & Marketing
When you make a purchase on WARRIORALPACASOCKS.com you will be automatically added to receive our periodic email promotions. We are respectful and don't over use the privilege of emailing our customers - we just get excited about things, especially alpaca wool socks and want to share that info with you!
We do not share your email address or contact information with any third parties or affiliates. Every email we send includes our full name, address and contact information so you can ensure that we are reputable company. If at anytime you wish to unsubscribe from our email list you can do so by via E-Mail or by selecting the UNSUBSCRIBE link at the bottom of the particular email, which will remove you from our database.
Warrior Alpaca Socks is an Inca Fashions / Inca Brand company. As an ecommerce company, we can best serve you corresponding via email. To begin a correspondence you can use the form below or email us at Warrior Alpaca Socks.
Find more contact information on our Contact page.
Warrior Alpaca Socks
a division of Inca Brands, Inc.
339 W. Browning Ave
Fresno, CA 93704
Phone hours vary by season